Company Policy

For all the activities we organize, we strive to maintain a positive and friendly atmosphere. This helps ensure that the experience is enjoyable, memorable, and rewarding for both our guides and our participants.

Bookings

• Bookings can be made in several ways:
  • via WhatsApp or by phone (recommended);
  • directly through our website;
  • by sending us an email.
• Bookings must be made at least 12 hours before the activity.
• A 40% deposit of the total activity cost is required to confirm your booking.

Payments

• Due to the remote location of many of our activities, mobile payment apps may not work because of limited network coverage. If you arrive without a prior booking, payment must be made before the activity begins.
• Booking deposits can be paid by bank transfer or Bizum.
• We prefer the remaining balance to be paid directly to the guide before the activity. Cash payment is recommended.

Cancellations

An activity may be cancelled in the following cases:

• adverse weather conditions;
• dangerously high water levels;
• insufficient physical fitness;
• inappropriate behaviour;
• being under the influence of alcohol or drugs.

Refund Policy

• In the event of a cancellation, we do not issue refunds. Instead, the activity will be rescheduled.
• If you fail to arrive at the agreed meeting point and time, your payment will be forfeited.
• A full refund will only be granted if your absence is properly justified due to illness or an accident.